-Johanna is currently not booking new clientele. If you are an existing client, you should have received a booking email with the passcode to access the booking page. If you have lost the passcode, please contact her at novelskn@gmail.com. Potential clients can join the waitlist.

-Non-refundable deposits are required to book your appointment. Deposits are transferrable with a 24 hour notice.

-Johanna does not accept tips.

- The remaining balance for your service must be paid in CASH

-Deposits are non-refundable but can be transferrable if the appointment is rescheduled before the cancellation/rescheduling grace period. You can reschedule your appointment through the confirmation email before the 24 hr grace period. In the event of an emergency, please text 773-614-6668.

-Appointments may be cancelled or rescheduled when at least 24 hours notice is provided.You can reschedule your appointment through the confirmation email before the 24 hr grace period. In the event of an emergency, please text 773-614-6668.

- Appointments cancelled or rescheduled with less than 24 hours notice will result in forfeit of non-refundable deposit.

The essence of Johanna’s work is to be mindful and thorough during every minute of your service. Please be on time to take advantage of the full appointment. Service time will not be extended based on your arrival time.